Support


Welcome to WASP NZ Ltd's support page.
Here you will find links on how to setup your connection for the first time, how to check your email settings, how to test your email, ADSL and dial-up settings, and our hours of support.

Need Help?
If you need a hand setting up or have a technical question, call our knowledgeable and friendly local Help Desk staff.
Free Phone: 0800 STINGER   0800 7846437
Email: help@waspnet.co.nz
After Hours Support: 5pm to 10pm Monday to Friday
9am to 7pm Saturdays & Public Holidays

   After Hours
Support Charges:

Phone Support: $10.00 + GST for the first 5 minutes
thereafter $1.00 + GST per minute
On Site Call Outs: Minimum call out charge $120.00 + GST
plus a minimum hourly rate of $120.00 + GST
Normal travel charges apply


WASP Email Settings
Incoming mail (POP3) server mail.waspnet.co.nz
Outgoing mail (SMTP) server
 mail.waspnet.co.nz
POP3 SSL Port (if required) 995
SMTP SSL Port (if required)
 465

WASP Broadband Settings
Login username@waspnet.co.nz
PPP Setiing PPP over ATM, VCMUX encapsulation
VPI Setting
 0
VCI Setting 100
Authentication PAP
Primary DNS
 ns1.waspnet.co.nz or 203.167.254.22
Secondary DNS
 ns2.waspnet.co.nz or 202.170.161.65
Tertiary DNS
 ns3.waspnet.co.nz or 203.167.254.23

WASP Dialup Settings
Username Username (email without @waspnet.co.nz)
Nationwide Dialup Number 0867 44642